SK

Sarathlal S K

Technical Professional

Sarathlal S K

Technical Support & Application Support Engineer

Technical Support Engineer System Administrator Computer Programmer Application Support

4+ years of experience in system administration, web hosting, application support, and troubleshooting. Skilled in root cause analysis, performance monitoring, and production support across multiple domains.

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Sarathlal S K
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Professional Summary

Technical Support & Application Support Engineer with 4+ years of experience in system administration, web hosting, Joomla management, and L1/L2 support. Strong background in troubleshooting applications, server monitoring, SQL debugging, log analysis, and production support.

Skilled in root cause analysis, performance monitoring, customer communication, and resolving field-level technical issues. Proven ability to coordinate cross-functional communication and ensure timely resolutions within SLA.

4+
Years Experience
Technical Support & Admin
100%
SLA Adherence
Timely Issue Resolution
Multi
Domain Expertise
Telecom, Finance, Education

Professional Experience

Computer Programmer – Application & System Support

College of Applied Science (IHRD), Vattamkulam, Kerala

Oct 2021 – Present

System Admin Programming Tech Support

System & Server Management

  • Monitored application performance, logs, and system KPIs
  • Maintained server health (CPU/RAM/Disk) and performed service restarts
  • Managed website hosting, DNS, SSL, redirects, and performance issues

Technical Support & Troubleshooting

  • Performed root-cause analysis on PHP/MySQL systems
  • Administered Joomla CMS backend including updates and plugin issues
  • Provided technical support for biometric attendance devices

Technical Support & Coordination Roles

Multiple Organizations

2016 – 2021

Tech Support Application Support

Key Responsibilities

  • Handled customer queries, system issues, and technical escalations
  • Supported field users across Telecom, Finance, and Retail sectors
  • Documented incidents and ensured timely resolutions within SLA

Cross-functional Coordination

  • Coordinated cross-functional communication for issue resolution
  • Acted as liaison between technical teams and end-users
  • Managed stakeholder expectations and provided regular updates

Core Competencies

Technical Support

Product Support Root Cause Analysis Incident Management KPI Monitoring Customer Coordination Service Excellence Issue Prioritization Remote Support (SSH/RDP)

System Administration

Web Hosting (cPanel) DNS Management SSL Certificates Joomla Admin Windows/Linux Server Server Monitoring Network Troubleshooting Performance Tuning

Development & Tools

PHP/MySQL Debugging SQL Query Optimization API Troubleshooting Log Analysis VS Code GitHub Flutter Backend Monitoring Utilities

Projects

CampusPulse

Student Management Platform

Technical Support Role:

  • Supported deployment and monitored uptime for day-to-day operations
  • Diagnosed SQL, API, and backend issues through log analysis
  • Performed root-cause identification for production incidents
  • Coordinated fixes across development and operations teams
PHP MySQL System Monitoring Log Analysis Production Support

Polling Count

Android App Backend

Backend Technical Support:

  • Developed Android app backend using Flutter framework
  • Assisted in API development and SQL optimization
  • Debugged performance issues and reduced system latency
  • Provided field-level technical assistance and coordinated fixes
Flutter API Development SQL Optimization Performance Tuning Backend Support

Brick Breaker

Android Game Flutter

Development & Features:

  • Classic brick-breaking arcade game with modern UI
  • Built with Flutter for cross-platform compatibility
  • AI-assisted development for code generation and optimization
  • Multiple levels with progressive difficulty

Technologies & Tools:

Flutter Dart Game Development State Management

AI Tools Used:

ChatGPT DeepSeek Perplexity AI Copilot Google Gemini

Contact & Education

Contact Information

Location

Kerala, India

Languages

English Malayalam Tamil Hindi

Education & Achievements

Education

MCA (Master of Computer Applications)

IGNOU

Ongoing, Expected 2026

BSc Computer Science

MES College Ponnani, University of Calicut

2015

Achievements

  • Technical Coordinator – Biometric Attendance System
  • Supported migration and development of CampusPulse web application
  • Media Cell Coordinator – CAS Vattamkulam
  • Volunteer – FIFA U17 World Cup (2017)

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